Return / Exchange Terms
We appreciate your patronage and we allow you to log a return / exchange request for the goods delivered to you within 30 days from the date of delivery. We are happy to offer returns in case of the following:
The product you received in defective
The product you received does not match the specification of the order placed on Edyoo.com
The product you received is of a different size from the size that you ordered
Kindly note that all items must be returned in the original condition they were received in with all the accompanying accessories and in the original manufacturer's box/packaging.
Please note that exchange of a product is subject to availability of the product in the seller's stock.
We are mindful that when you buy, you may face issues with size and hence we allow one time free exchange of the goods purchased from our website.
In case, you face issues with the exchanged items, we will gladly take the return of the exchanged item and would request you to log a fresh order on our website.
We would request you to place fresh order in case you want additional items / quantity.
How do I log a return / Exchange request
If you have logged the order as Guest, then
please find ‘Customer Service’ >> ‘Return & Exchange (Guests)’ at the bottom of any page (essentially footer) our website.
If you have already booked the order as logged in user, then
please log in to your account and on the left navigation click ‘Return / Exchange’. You will see the list of all the orders.
Click on ‘Log Return / Exchange’ against the order you wish to log the request .
Currently, we offer return pick up services in NCR(i.e Delhi, Noida, Faridabad, Gurgaon, Ghaziabad), Bangalore, Pune and Hyderabad.
For any outstation return pick-ups we either generate a Fedex label and share the same with you OR request you to ship the goods via India Post or any other courier service.
For outstation pick-ups, you will be responsible for packing the return goods and shipping them to us.
How do we do return pick-up
If you are returning the entire order, then you will be refunded the full amount including the shipping charges.
In case, you are returning only a few items from your order, we will refund the amount we charged for that item.
For orders paid via netbanking, credit card, wallet or debit cards, refund will be credited to the same instrument.
For ‘Cash on Delivery’ orders, refund will be credited to your bank account. We will share a form at the time of return pick-up to share necessary details with us
We process the refunds once we have collected the items and validated them.
If the goods are returned via India Post or any other courier, we will also refund the amount incurred by you on the courier service
How do we process refunds