How can I create an account with Edyoo?
Your name and email address is all that is needed to create an account with Edyoo.
Is it mandatory to have an account to make purchases on Edyoo?
- You can place orders with Edyoo as a Guest. However, creating an account has a host of benefits such as:
What are the shipping charges?
We strive to deliver your order within two to five business days. We charge nominal 'Shipping and Handling Fee'. Shipping costs are generally calculated based on the weight of your order and is mostly determined by the seller.
Is there any other cost payable apart from the product price and shipping charges?
We do not levy any other charge except when the payment method is COD. An additional amount of Rs.20 is levied on COD orders towards cash handling charges.
How can I track the order status?
Please use the order tacking number shred by the logistics partner to track your order on the website.
Can I request for a speed delivery?
Yes, we understand situations that demand a quick turnaround, hence, offer express shipping for an additional charge of Rs.50.
How long does it take for the order to reach me?
Most orders are delivered within 5-7 working days, starting from the day of order receipt.
Does the delivery time differ for different sellers?
Yes, sellers do impact the delivery time. The relevant information will be available while placing an order.
What if my order does not reach me within the specified delivery time?
At times, an order may get delayed due to various reasons such as holidays, festivals, etc. In case, your order does not reach you within the stipulated delivery time, you shall get a full refund of the shipping charges. Please contact us to get a complete refund of the shipping cost.
What if my order is lost in transit?
In case, your order is lost in transit, please contact us and we will re-ship the order.
What if the product received is defected or does not match the description on the webpage?
We offer a free exchange or accept the return. Refund on the return request will be processed within 5-7 business days. Please read our Returns and Exchange policy for complete details.
What if I receive a different size from the one I ordered?
We offer an exchange with the correct size or accept a return request on the same. Please read our Returns and Exchange policy for complete details.
How can I ensure that I order the right size for uniforms and shoes?
We have various measurement tips to help you get the right size. Please use our detailed size charts for the same.
How do I place a return request?
- There are two ways to do this:
Please ensure the product is not tampered with packing, labels, invoice, price tags, etc. in place. We will initiate the refund process, once the product is received by the seller.
Can I return a part of my order?
Please contact our customer service to initiate the return. Please ensure the product is not tampered with packing, labels, invoice, price tags, etc. in place. We will initiate the refund process, once the product is received by the seller.
Can I exchange only a part of my order?
Please contact our customer service to initiate the exchange. Please ensure the product is not tampered with packing, labels, invoice, price tags, etc. in place.
When will I receive the refund on the exchanged/returned product?
It typically takes about 7-10 business days from the day we receive the product at our facility. However, some financial organizations take a longer time to process the refund request. Please feel free to contact us in case of any concern and we will be glad to assist you.
Are there any charges for returning a product?
No, there are no charges for returning a product. In case of self-shipment, we will refund the complete shipping cost on receipt of the invoice. Please ensure the product is not tampered with packing, labels, invoice, price tags, etc. in place. We will initiate the refund process, once the product is received by the seller.
Can I modify the order placed?
Yes, you can modify the order before it is processed for shipping. However, there might be a delay in processing the modified order.
Can I change the shipping address for an order placed?
Yes, you can modify the address before the order is processed for shipping. Once shipped, please contact the logistics/delivery partner to request for an address change.
When are returns not possible?
We are happy to accept returns within 7 days of the order being received. Please ensure the product is not tampered with packing, labels, invoice, price tags, etc. in place.
Can I cancel an order already placed?
Yes, you can cancel your order any time before it is processed. For cancellation after order processing, please refer to our returns and exchange policy.
What are the different modes of payment?
We offer various methods of payment - Internet Banking, Credit/Debit Card, purchase using e-gift vouchers and Cash on Delivery (COD).
Is it safe to use personal credit/debit card on Edyoo?
Your transaction details are kept confidential by our trusted payment gateway partners. Edyoo uses 256-bit encryption technology to interact with banks, ensuring complete security. In addition, our banking partners use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
I just made a payment but it did not go through?
Please ensure all details fed are correct and try making the payment again. Alternatively, you can use the COD option in case you fail to make an online payment. In case your account is debited after a payment failure, we will reverse the payment within 15 business days, after receiving a confirmation from our bank.