What is Edyoo's shipping policy?
We strive to deliver your order within 5 to 7 business days in excellent condition. We also charge nominal shipping fee that is calculated based on the weight of your order. Shipping fees is auto calculated by the system and displayed on the checkout page.
How can I track the delivery of my order?
Click here to track your order instantaneously. In case, we are shipping your order with our 3rd party logistics provider, you will receive an order tracking number from our logistics partner to track your order on their website.
Can I get faster delivery?
Currently we don’t offer expedited delivery.
What happens if the items I ordered are not available with the seller?
In an unfortunate instance (especially in the months of April, May and June) a seller may run out of specific sizes. In such cases we work closely with the seller to give us an estimated date of delivery. We will send out an SMS to you as soon as we have date of availability from the seller and the same can viewed in the ‘Track Order’ section when you login.
In a rare scenario where seller has run ‘out of stock’ for the ordered items, we sincerely apologise to you. Our customer care will reach out to you to communicate the alternatives or suggest an estimated time of delivery for the goods.
What happens when my order does not reach me within the specified delivery time frame?
Please get in touch with our customer care so that we can investigate the reasons for delay and work towards fulfilling your order as soon as possible.
What happens in case my order is lost in transit?
In case, your order is lost in transit, Please contact us and we will re-ship your order.
Can I check my package in presence of Delivery Executives?
The package can be externally checked for pilferage/damage etc. in presence of delivery executive. You could also verify the order details and shipping details from the Invoice which is inserted within the package. However, checking of package contents needs to be done post the payment has been made (in case of COD orders) and our delivery executives/logistics partner are not liable to wait until items are being checked.
We provide a convenient and customer-friendly return and exchange process which can be used if there is any issue with the contents of your order. Delivery executives are not trained to note the return or exchange